Return Policy

Return Policy

At Calvoruxa, we are committed to offering thoughtfully selected jewelry designed to complement your everyday style, special occasions, and meaningful moments.

Your satisfaction matters to us. If you are not completely satisfied with your purchase, please review the return requirements below.

1. Return Eligibility and Timeframe

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received;

  • All original packaging, tags, labels, jewelry cards, pouches, boxes, and accessories must be included;

  • Proof of purchase is required;

  • Your return must be approved by Calvoruxa before being sent back.

Items that do not meet these requirements may not be accepted.

2. Jewelry Return Requirements

To protect product quality and ensure items are returned in their original condition, jewelry must meet the following requirements.

Necklaces, Bracelets & Rings

Necklaces, bracelets, rings, and similar jewelry must:

  • Be unworn except for a brief indoor fitting;

  • Be free from scratches, stains, odors, discoloration, or other signs of wear;

  • Include all original packaging, tags, and accessories;

  • Not have been altered, resized, engraved, or modified.

Earrings & Pierced Jewelry

For hygiene reasons, earrings and other pierced jewelry may be subject to additional return restrictions once worn or removed from sealed protective packaging.

Please contact our support team before returning any earrings or pierced jewelry so we can confirm eligibility.

3. How to Start a Return

To request a return, please contact us at:

Email: support@Calvoruxa.com

Please include:

  • Your order number;

  • Your order email;

  • The item you wish to return;

  • The reason for your return.

If approved, we will provide return instructions and, where applicable, a return shipping label.

Important: Items returned without prior authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your jewelry arrives damaged, defective, or incorrect, contact us as soon as possible at:

Email: support@Calvoruxa.com

Please include:

  • Your order number;

  • Your order email;

  • A description of the issue;

  • Clear photos or video showing the item and issue;

  • Photos of the packaging and shipping label, if applicable.

Our team will review the issue and work to provide an appropriate solution.

5. Exceptions and Non-Returnable Items

Certain products may not be eligible for return for hygiene, customization, or other reasons.

These may include:

  • Jewelry showing signs of wear or use;

  • Earrings or pierced jewelry that has been worn where hygiene restrictions apply;

  • Personalized, engraved, or customized jewelry;

  • Items that have been altered or resized after delivery;

  • Gift cards;

  • Clearance or final-sale items where clearly stated;

  • Original shipping charges.

If you are unsure whether your item qualifies, please contact us before returning it.

6. Exchanges

We do not offer direct exchanges.

If you need a different size, color, style, or product:

  1. Request a return for the original item;

  2. Return it after your request has been approved;

  3. Place a new order for the item you prefer.

7. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, where required by applicable law.

Returned items must:

  • Be unused and in their original condition;

  • Include original packaging, tags, jewelry cards, and accessories;

  • Include proof of purchase.

Applicable hygiene, personalized-product, and other legal exceptions may still apply where permitted by law.

8. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Banks and payment providers may require additional processing time;

  • Original shipping fees are generally non-refundable unless required by law or approved by Calvoruxa.

If more than 15 business days have passed since your refund was approved, please contact us.

9. Refused Shipments and Chargebacks

If you need to cancel an order, request a refund, or resolve an issue, please contact our customer support team first.

We encourage customers to allow us the opportunity to review and resolve legitimate order concerns directly before initiating a payment dispute or chargeback.

10. Late or Missing Refunds

If your approved refund has not arrived:

  1. Check your bank account;

  2. Contact your credit card or payment provider;

  3. Contact your bank;

  4. If the refund is still missing, contact Calvoruxa Customer Support.

We will help you review the status of your refund.

11. Return Shipping

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Jewelry must be securely packaged in its original protective packaging where possible to prevent damage, scratches, tangling, or loss during transit.

Unauthorized returns or items sent to an incorrect address may not be accepted.

12. Return Address

Please contact us before sending any return.

We will provide the appropriate return warehouse address based on your order and location.

Do not send returns to our corporate or business address unless specifically instructed to do so.

13. Contact Us

If you have any questions about returns, refunds, or eligibility, please contact us:

Email: support@Calvoruxa.com
Customer Service: (573) 435-3072
Website: https://Calvoruxa.com
Response Time: We aim to respond to all inquiries within 24–48 hours.